On this page, we share our:
- Anti-Bribery & Anti-Corruption Policy
- Anti-slavery & Human Trafficking Policy
- Diversity, Equity, and Inclusion Policy
- Environmental Policy
- Ethical Policy
- Equal Opportunities Policy
- GDPR Policy
- Innovation & Continuous Improvement Policy
- Review Policy
Purpose
This document outlines our Code of Conduct, which sets out our organisational “rules of the road”.
These are the principles and standards that all Think Productive (“TP”) employees, contracted team members, and third parties acting on behalf of TP (i.e. “Team Members and Partners”) must understand, follow, and act on.
This document is an extension of our ‘How we Work’ manifesto (which sets out our values and culture at Think Productive) which you can read in full on our website here.
Anti-Bribery & Anti-Corruption
Think Productive is committed to conducting business in an ethical and honest manner and is committed to implementing and enforcing systems that ensure bribery is prevented. Think Productive has zero tolerance for bribery and corrupt activities. We are committed to acting professionally, fairly, and with integrity in all business dealings and relationships, wherever we operate. We also ask all Team Members and Partners to familiarise themselves as often as needed with our “How We Work Manifesto”, to fully understand our values and the cultural tone we all set and expect at Think Productive.
Think Productive will constantly uphold all laws relating to anti-bribery and corruption in all the jurisdictions in which we operate. We are bound by the laws of the UK, including the Bribery Act 2010, in regard to our conduct both at home and abroad.
Think Productive recognises that bribery and corruption are punishable by up to ten years of imprisonment and a fine. If our company is discovered to have taken part in corrupt activities, we may be subjected to an unlimited fine, be excluded from tendering for public contracts, and face serious damage to our reputation. It is with this in mind that we commit to preventing bribery and corruption in our business and take our legal responsibilities seriously.
What to do if you are a victim of bribery or corruption
You must tell your manager as soon as possible if you are offered a bribe by anyone if you are asked to make one if you suspect that you may be bribed or asked to make a bribe in the near future, or if you have reason to believe that you are a victim of another corrupt activity.
Protection
If you refuse to accept or offer a bribe or you report a concern relating to potential act(s) of bribery or corruption, Think Productive understands that you may feel worried about potential repercussions. Think Productive will support anyone who raises concerns in good faith under this policy, even if the investigation finds that they were mistaken.
Think Productive will ensure that no one suffers any detrimental treatment as a result of refusing to accept or offer a bribe or other corrupt activities or because they reported a concern relating to potential act(s) of bribery or corruption.
Detrimental treatment refers to dismissal, disciplinary action, treats, or unfavourable treatment in relation to the concern the individual raised.
If you have reason to believe you’ve been subjected to unjust treatment as a result of a concern or refusal to accept a bribe, you should inform your line manager or any other manager in the business.
Anti-Modern Slavery & Human Trafficking
Think Productive is committed to ensuring that its staff and any workers it supplies (directly or indirectly) are not subject to behaviour or threats that may amount to modern slavery, human trafficking, forced labour, and or similar human rights abuses.
We are also committed to ensuring our approach to tackling modern slavery in our own business and throughout our supply chains is consistent with our disclosure obligations under the Modern Slavery Act 2015. We all have a responsibility to be alert to the risks, however small, in our business and in the wider supply chain.
Diversity, Equity, and Inclusion
This section describes our policies and procedures that promote the representation and participation of different groups of individuals, including people of different ages, races and ethnicities, abilities and disabilities, genders, religions, cultures, and sexual orientations.
We commit to:
- The principles of Universal Learning. At Think Productive, we define Universal Learning as:
- Giving all learners an equal opportunity to succeed.
- Offering flexibility in the way learners access material and show what they know.
- Seeking different ways to keep learners motivated and engaged.
We do this by:
- Designing content in a way that meets a range of learning preferences and approaches, allowing everyone to fully participate in the learning. For examples of the kind of accessibility options we make available, please see our “How to prepare for your Think Productive workshop” webpage, which we regularly review and update.
- Designing our workshops with inclusion in mind. Our Train the Trainer notes and support materials provide support, awareness and guidance to our Consultants on how to deliver with an inclusive, universal learning approach. We also regularly review all client feedback and regularly observe all our Consultant session deliveries for quality control, including for use inclusive language and practices. Where improvements can be made, we acknowledge and action these.
- Making it easy for workshop participants to inform us (or their workshop booker) of any additional support they may need to enable their full participation ahead of the workshops and make as much allowance as possible to ensure full inclusion.
- Scheduling sessions in a way that removes barriers to participation i.e. times of day and on weekdays. We also provide forever access to online resources (such as workshop slides, useful downloads and videos) to all our workshop participants, which helps them continue the learning and create habits that last.
- Seeking input and advice from our global Licensee partners who have experience delivering content across multiple audiences, demographics, countries, and cultures to ensure our workshops are wholly representative.
- Inclusive interviewing and recruitment practices (such as sending questions in advance, upfront transparency on salary and flexibility) lead to better outcomes for everyone, so we commit to continually improving how we grow the team.
- Inclusive representation in our marketing and workshop content: including use of imagery, language, and where there may be references to case studies, people’s experiences, and voices used in the sessions, making sure these are representative of the world we live in.
- Providing Financial Inclusion by offering solutions for people with all budgets. We offer free webinars, video content, blog articles, newsletter, and social content for free. We run Public Workshops and have a wide range of books at cheaper price points for people who are unable to afford in-house workshops, and we offer discounts to small businesses, charities and the public sector.
- Offering Diversity, Equity, and Inclusion training for all of our employees and TP Consultants.
Environmental and Social Policy
We believe that the best way to support a more sustainable future is to design our processes with environmental and social responsibilities in mind, so that its always easier to make the more responsible choice:
We keep our carbon footprint low as a team:
- Our HQ is fully remote and has been since before Covid 19.
- Our HQ team has worked a 4 Day Week since 2011, reducing energy consumption and commutes.
- We travel by public transport wherever possible
- We maximise the use of new technology to communicate with our clients and colleagues (such as Virtual Team Away Days using web conferencing technology).
We offer low-carbon options to our Clients:
- All our sessions are designed to be deliverable (and as engaging!) in a live virtual format. Live Virtual delivery is offered to clients as the slightly more cost-effective option as they save on any trainer and delegate travel)
- Delegate learning resources are all designed to be available digitally and, where appropriate editable online, to avoid unnecessary printing and reliance on paper, and they are all made easily accessible online forever to all delegates.
- As part of our Product Development Cycle, we are continually looking for ways to minimise the need or volume of physical materials, without sacrificing the impact on the learning.
- Where physical materials are preferred, we always seek to minimise waste, the number of deliveries and the packaging required.
- We offer our clients discounts for Workshops happening on the same or consecutive days to encourage a lower carbon footprint.
We financially support social impact organisations:
- We offer substantial charitable and public sector discounts for our workshops to make them available to our third-sector partners in recognition of the valuable social impact they have.
- We offer several pro-bono workshops a year to Charitable organisations.
We are committed to inspiring a more human, healthier, and happier future of work:
- We lead the way with our 4 Day Working Week, which we have pioneered for our HQ team since 2011.
- We inspire and equip our team and our clients to have a healthier relationship with work through all our workshops, free content, and social platforms, because we intrinsically believe it is the more sustainable and responsible way to live and work (see our “How we Work” manifesto).
Ethical Policy
Whilst Think Productive works with organisations from a diverse range of sectors, we reserve the right not to work with organisations or events whose mission we feel doesn’t align with our values.
That includes:
- Companies or events supporting or furthering discrimination against individuals due to personal characteristics such as age, disability, sex, gender, gender identity, gender expression, sexuality, marital or civil partnership status, race, ethnicity, religion, or belief (or lack thereof). For example, we will not take part in or facilitate training events where the client or participants request/prefer segregation by gender or other characteristics – e.g. via specific seating arrangements – whether explicit or tacitly enacted.
- Companies involved in Armaments manufacture, distribution or marketing
- Companies involved in Tobacco manufacture, distribution or marketing
- Companies whose focus is on high-interest and/or exploitative types of lending, such as ‘buy now pay later’ or ‘pay day loans’
- Gambling and betting companies, either offline or online
We also give permission to our consultants to refuse to deliver workshops to companies or for events whose mission conflicts with their personal ethics.
Equal Opportunities
Think Productive recognises that everyone has a contribution to make to our society and a right to equal opportunity. No job applicant or employee, member, volunteer, or organisation/individual to which we provide services will be discriminated against by us on the grounds of:
- Age
- Disability
- Gender identity
- Marriage and civil partnership
- Pregnancy and maternity
- Race
- Religion or belief
- Gender
- Sexual orientation
We aim to promote equal opportunities, eliminate discrimination, and eliminate harassment through the following:
• Opposing all forms of unlawful and unfair discrimination.
• All Team Members and Partners (whether part-time, full-time, temporary, volunteering or apprentices) will be treated fairly and with respect.
• Selection for employment will be based on aptitude and ability. All selection/rejection decisions will be recorded.
• All Team Members and Partners will be helped and encouraged to develop their full potential and the talents and resources of individuals will be fully utilised to maximise the efficiency of the organisation.
• All Team Members and Partners have a legal and moral obligation not to discriminate and to report incidents of discrimination against any individual or group of individuals to the Directors.
Our commitment:
• To create an environment in which individual differences and the contributions of all our staff and consultants are recognised and valued.
• All Team Members and Partners are entitled to be part of an environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.
• Training, development and progression opportunities available to all team members (whether employees or contracted).
Breaches of our Equal Opportunities policy will be regarded as misconduct and could lead to disciplinary proceedings.
The successful implementation of this policy depends on the awareness and commitment of all employees and consultants. All new employees and consultants will be made aware of its existence on joining the organisation, and reminded on a regular basis.
GDPR
Think Productive is registered with the ICO and has multiple processes in place to ensure GDPR compliance.
- We have a Data Inventory which outlines the types of data we process, the lawful grounds of processing this data, the volume of data, who is responsible for this data, and the retention period for keeping this data on file. We review our Data Inventory yearly with our UK GDPR Team.
- On our website, customers are clearly notified that we collect cookies and have the option to decline this or personalize their cookie preference. They also have access to our Cookie Policy and our Privacy Policy.
- When signing up for our newsletter, customers are advised of our Privacy Policy, and we enforce a double opt-in procedure. Their personal data is held in our CRM, Zoho, which we have signed a Data Processing Addendum with and are GDPR compliant.
- The only personal data we hold for our workshop delegates is their name and email address. This data is held in our CRM, Zoho, and is subject to a data retention period. We delete this data every 3 years if there has been no contact.
- For Team Members and Partners, we have a Data Access Request form and procedure which everyone has access to. We commit to responding to all Data Access Requests within 30 days of the original request.
Innovation & Continuous Improvement
Our approach to innovation:
Driven by our visionary Founder and Head of Innovation, Graham Allcott, we’ve always understood the importance of innovation. Our “Productivity Ninja” philosophy and our “pioneering 4 Day Working Week – since 2011!” are good examples of this.
We’ve always known that to continue to be relevant and helpful to our clients, we need to continue to be at the top of our game and to continue to deliver unique, exciting innovative products. Over the years we’ve broadened our service to our clients, leveraging our subject-matter expert network to develop and launch lots of exciting, relevant, and transformative sessions and programmes.
How we monitor customer satisfaction:
The moment a client books a workshop with us, our MD personally reaches out to the Client Booker, to let them know they can come to her at any stage in the delivery contract to feedback on any aspect of our work. This sets an important tone in our relationships – that we welcome and value feedback.
Our Client Services team always requests feedback on our service at the end of each workshop delivery (and we have a survey in our footer for that, which can be completed at any time). We review the feedback periodically.
We also collect feedback from every workshop delivered and use this to continuously improve our workshop delivery and our content.
Quality audits of our processes:
Formally, we audit our processes, operations, systems, and procedures annually. Informally, every time we introduce an ad-hoc improvement, update a process or need to share a procedure with a new member of staff, then we review the entire process or SOP and make sure it’s still relevant and up to date.
Review
This is a living document that will evolve and be added to over time.
We review our Code of Conduct policies annually with our Directors and Team Members.
We are always learning, so we welcome any and all feedback you have. Please drop us a line at hello@thinkproductive.co.uk.