In-House Workshop Terms of

Our UK In-House Workshop Terms of Business

The following Terms of Business apply as soon as you have confirmed a Workshop Booking with us.  They are designed to provide clarity and peace of mind for you and for us.  If you have any questions about them, please ask.


1.1 These terms clarify the agreement between Think Productive (known as TP) and the client for the provision of consultancy services within English Law.

1.2 These terms are designed to protect the rights of all parties for all work performed and to align mutual expectations of engagement and are shown openly to form our contracted conditions of work.


2.1 Fees are agreed in advance and are not subject to change unless stated in writing.

2.2 If the Consultant’s journey to the Workshop is 90 minutes or longer, we strongly encourage the Consultant to book an overnight stay – particularly for a morning Workshop. As well as avoiding excessive morning peak travel fares and additional risk of delay, this helps ensure the Consultant is fresh and well-rested ahead of the Workshop.

2.3 If the Consultant’s journey to the Workshop is 2 hours or longer, a Travel Fee of £100+VAT is charged to directly compensate the Consultant for their travel time (this is increased to £250+VAT for Workshops delivered outside the UK by a UK Consultant).

2.4 Our Consultant’s travel expenses (including subsistence and any accommodation) are billed to the Client at cost. Mileage costs are limited to 60p/mile. These, along with any Travel Fee, will be invoiced for after the workshop has been delivered. Think Productive will always endeavour to keep these costs to a minimum.

2.5 For Workshops delivered outside the UK, the postage of any workshop materials will also be charged to the client on the final invoice, unless otherwise stated.

2.6 For Workshops delivered in the UK, VAT is not included in the fee and will be charged at the standard UK rate.

2.7 For Workshops delivered outside the UK, VAT is not included in the fee and is not applicable. For Online/Webinar workshops, VAT will be charged at the standard UK rate if applicable in the country the Client is based in.

2.8 Invoices are issued by Think Productive upon Workshop delivery (except for Online Workshop deliveries or invoices over £10,000 which will always be issued upon booking, unless agreed otherwise in writing).

2.9 Payment is due within 30 days of the invoice date unless previously agreed in writing with the client. Delayed payment will incur a late-payment fee which will be 10% of the invoice total for each period of 30 days that payment is delayed.  TP reserve the right to suspend any further work for the client. Late payment charges reflect current statutory legal obligations on all UK purchasers.

2.10 Please be aware that should you need to pay by credit card, Think Productive will need to raise a Stripe invoice. Paying with a Company Credit Card will incur the following standard Stripe processing fees:
1.4%+20p for European cards
2.9%+20p for non-European cards.


3.1 Reports, documents and advice from TP to the client are for the sole use of the client and should not be divulged to third parties without the prior consent of TP.

3.2 Confidential information provided by the client for the delivery of the project by TP will not be divulged to third parties without the prior consent of the client.


4.1 Both parties will safeguard each others’ respective intellectual property so that any ideas, documents and proprietary rights will be the assigned property of the initiating author.

4.2 TP copyright is assigned to the client only for internal use under each individual project terms of reference. We do not allow the recording, copy or distribution of any of our sessions as this would be considered breach of copyright. Only the individual project participants are granted access to the individual project sessions and their respective materials.

4.3 TP and the client can publish project successes to share learning outcomes with relevant parties.  Consent will be sought from any individuals before publishing their names or any other details.


5.1 TP will work to agreed terms of reference on the basis that these do not imply warranties or guarantees.

5.2 Work is reliant on information and support from the client and TP is not liable for any consequential losses.

5.3 TP performance is subject to the timely supply of support information and facilities by the client.

5.4 The client will provide a projector and VGA cable for use by TP on the workshop day.

5.5 Liability for any loss or damage sustained by either party as a result of the performance or non-performance of work shall be limited to the amount of the payments falling due under this Agreement. 


6.1 A cancellation fee is payable if the client terminates or rearranges specific time booked with TP on the following basis:

7 calendar days or less notice given – 75% of fee payable[1]

28- 8 calendar days notice given – 50% of fee payable

6.2 All out-of-pocket expenses incurred by TP on behalf of the client shall become payable irrespective of the date of termination.  VAT would still be chargeable in this instance.

6.3 Cancellation fees are in place to compensate our trainers and our Client Services team for all the behind-the-scenes work that goes into preparing for a workshop.

6.4   Force Majeure: If either party is delayed or prevented from performing its obligations under these Terms of Business, by circumstances beyond its reasonable control (such as Government guidance or law in a pandemic), the agreed workshop delivery shall be suspended and a new workshop date will be agreed by both parties within 1 month of the cancellation date.

Under such circumstances, we will waive any workshop cancellation fees, but any non-recoverable out-of-pocket expenses will still need to be charged to the client.

Given the uncertainty and possibility of changes in the new world in which we operate, we will not make travel bookings too far in advance, and opt for refundable/flexible ticket options where possible, unless there is a significant difference in costs.

[1]  This includes cancellation on the workshop day due to the client not providing access to a workshop room booked for the session, a working projector and/or a working VGA cable.


7.1. By accepting these Terms of Business, you agree for us to hold your personal data (such as communication and customer data) and use this data to ensure your workshop is delivered smoothly.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  Please see our Privacy Policy for more details.

7.2. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.