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We Need to Talk

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Replacing fear with clarity when giving feedback

Have you ever had a terrible feedback experience?

If you said yes, you’re not alone. Both giving and receiving feedback can feel stressful and uncomfortable – often because of a past conversation that didn’t go well and still lingers.

Time to replace those negative moments with positive, productive ones. In this feedback training for managers and teams, you’ll begin to see feedback as a gift: a practical opportunity to invest in someone else’s growth (and your own).

In “We Need to Talk”, you’ll learn how to deliver feedback that’s truthful, graceful and productive. You’ll learn and practice using Think Productive’s WISER™ Feedback Model, which uniquely engages the person you’re giving feedback to and supports your relationship.

This session also covers contemporary realities that affect feedback conversations such as:

  • Navigating cross-cultural differences in how feedback is given and received, and
  • Managing power dynamics so feedback lands appropriately across hierarchy and role.
  • You’ll also learn how to create and sustain psychological safety, so honest conversations become part of normal working life rather than rare, risky events.

Learning highlights

  • Understand what effective feedback looks and sounds like (behaviour-based and actionable)

  • Recognise the impact of timing, tone, intent, and context

  • Practice preparing for and giving feedback using the Model in a safe environment

  • Deliver both positive and constructive feedback with clarity, confidence, and care

  • Inspiration for practicing feedback delivery using AI tools

  • Navigate cross-cultural differences in feedback norms and expectations

  • Manage power dynamics so feedback is fair, respectful, and useful across levels

  • Build strategies for psychological safety, respect for diversity and ongoing feedback culture

  • Explore how AI can support effective feedback conversations by helping you refine clarity, tone, and phrasing.

By the end of this feedback skills workshop, managers will be able to give and receive feedback that builds trust, improves performance, and strengthens team culture in today’s diverse and global workplaces.

we have 5 star average customer reviews on Google

Helped me understand the feedback delivery in a completely different way which is going to help me a lot!

Ben Duncan, Boots

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    Frequently Asked Questions

    Who is this workshop for?
    This workshop is ideal for people managers, L&D and People teams, and anyone who needs to hold performance, behaviour or wellbeing conversations as part of their role. It is designed for everyday workplace realities, not formal procedures.
    Is this about conflict resolution?
    Not exactly. The workshop focuses on everyday difficult conversations at work that feel awkward, tense or easy to delay. Participants learn practical ways to approach these conversations with clarity, confidence and kindness.
    Is this suitable for new managers?
    Yes. New managers often find difficult conversations the hardest part of the role. The workshop gives them simple tools and a supportive space to build confidence quickly.
    Will my team feel “put on the spot”?
    No. While a key part of the workshop is practising how to give and receive feedback, no one is ever thrown into it without support. Participants are given time in the session to prepare, reflect and choose the examples they want to work with. The practice is structured, guided and respectful, so everyone can take part at a pace that feels safe and constructive.
    What will participants walk away with?
    Participants leave with a clear framework for planning and holding difficult conversations, a calmer mindset, and practical tools that reduce stress and improve communication. They also build confidence to address issues sooner rather than later.
    Do you cover how AI affects communication in the workplace?
    Yes. We explore where AI tools can support clarity, preparation and documentation for difficult conversations, and where human judgement is essential. The emphasis is on using AI responsibly while keeping communication real, human and grounded.